Refund Policy

The short version

If Ptova software is not right for you, email hello@ptova.com within 7 days of your payment and we will refund it in full. You do not need to justify the request.

What is covered

• New purchases — 7 days from the date of your first payment for that license.
• Renewals — 7 days from the date of the renewal charge. If a renewal caught you by surprise, tell us; we would much rather refund it than have you dispute it with your bank.

How to request one

Email hello@ptova.com from the address you bought with, or include that address in your message. Quoting the first block of your license key — for example PTOVA-7X2K — helps us find the right order quickly. Never send us your full key or any password.

What happens next

• We refund to the original payment method. Stripe processes it, and it typically appears within 5–10 business days depending on your bank.
• The license is revoked and any sites activated against it are deactivated, so the software stops receiving updates from us.
• Your subscription is cancelled, so there are no further charges.

A refund ends your access to our update, download and support services. It does not change the license that accompanies code you have already downloaded. See the License Agreement.

Outside the window

After 7 days we do not offer refunds as a matter of course, because you have had access to the downloads and updates the subscription pays for. If something has genuinely gone wrong — the software does not do what we said it does, or we broke it in an update — contact us anyway. We would rather fix it or make it right than hold you to a date.

Repeat requests

This policy is meant for people deciding whether our software fits. If the same customer repeatedly buys and refunds the same product, we may decline further refunds or decline to sell to them.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback costs us a fee and takes weeks to resolve, whereas an email usually settles it the same day. We will always refund an eligible request.

Contact

Refund requests and questions: hello@ptova.com.